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About Job

  • Company Name Ly Hour Pay Pro Plc (Ly Hour Veluy)
  • Job Level Staff
  • Salary Range Negotiable
  • Candidate's Sex Male, Female
  • Industry Type Service
  • Contact Person 096 995 56 33
  • Phone Number 087 421 111/096 995 56 33
  • Workplace's address Nº 85-88, Street Kim il Sung (289), Sangkat Boeung KakII, Khan Toul Kork, Phnom Penh, Kingdom of Cambodia.
  • Company's Website WWW.lyhourpay.com
  • Email Apply for Job: hr@lyhourpay.com
  • Job Category:
  • Job Type:
  • Closing Date of Job: April 26, 2019

Job Details

Ly Hour Pay Pro Plc (Ly Hour Veluy) is one of the leading payment services provider in the Kingdom of Cambodia which has been granted a National Bank License in 2018. Fast growing and growing, expanding agency numbers till 3,500 in 26 provinces and cities. To support company growth, we are currently seeking for a dynamic, energetic, committed and experienced candidate to join our professional team for the following position

Main Responsibilities:

  • Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills.
  • Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
  • Accurately identifying a customer’s query and providing a quick resolution.
  • Monitoring unsolved complaints and collect response query from all related functions.
  • Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
  • Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.

Job Requirements:

  • Graduated in Diploma or Bachelor Degree on related field.
  • Very good verbal communication in Khmer and English. Chinese is an advantage.
  • Strong Customer Service skills, commitment and a desire to satisfy the customer.
  • Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
  • High-level analytical skills with the ability to think in an environment of change/multi-tasking.
  • Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
  • Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
  • Computer literature (MS. Word, Excel, etc.).
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LY HOUR PAY PRO PLC is licensed by National Bank of Cambodia to carry out operation as Third Party Processor. Our main products and services are money transfer and payment services which are delivered to our valued client through our national wide agent network in Cambodia. Ly Hour Pay Pro PLC has its strong commitment, long term business vision and strategies.

Brief Information :
  • Address Phnom Penh
  • Phone Number 087 42 1111
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